Refund Policy

Clear, fair, and transparent refund procedures for all vrinirakivoexa event budget planning services

Understanding Your Refund Rights

Eligibility Criteria

Refunds are available for cancelled events, significant service changes, or if we cannot deliver agreed-upon budget planning services within the specified timeframe. All refund requests must be submitted within 30 days of the original service date.

Processing Timeline

Standard refund processing takes 5-10 business days from approval. Credit card refunds appear within 3-5 business days, while bank transfers may take 7-10 business days depending on your financial institution.

Step-by-Step Refund Process

Submit Your Request

Contact our team at info@vrinirakivoexa.com with your service details, booking reference, and reason for requesting a refund. Include any relevant documentation that supports your request.

Review and Assessment

We'll review your request within 48 hours and assess eligibility based on our policy criteria. Our team may contact you for additional information or clarification during this stage.

Decision Notification

You'll receive email confirmation of our decision along with expected processing timeframes. If approved, we'll provide tracking information for the refund transaction.

Payment Processing

Approved refunds are processed back to the original payment method. You'll receive final confirmation once the refund has been successfully completed by our financial systems.

Common Refund Scenarios

Event Cancellation

Full refunds available when events are cancelled more than 14 days before the planned date. Cancellations within 14 days may be eligible for partial refunds depending on work already completed.

Service Changes

If we need to modify agreed services significantly, you can choose alternative arrangements or request a full refund. Minor adjustments that don't affect core deliverables typically don't qualify for refunds.

Delivery Issues

When we cannot meet agreed deadlines due to circumstances within our control, partial or full refunds may apply. External factors beyond our influence are handled case-by-case.

Dissatisfaction Claims

We work with clients to address concerns about service quality. Refunds for dissatisfaction are considered when services fail to meet clearly defined project specifications.

Need to Request a Refund?

Our team is here to help you through the refund process. Contact us with your specific situation and we'll guide you through the next steps.

Email
info@vrinirakivoexa.com
Phone
+61423234148
Address
475, Charles Sturt University NSW 2678