Information You Provide

• 1
  Personal details like your name, email address, and phone number when creating an account or contacting us
• 2
  Event planning information including budget details, vendor preferences, and event specifications
• 3
  Payment information processed securely through our Australian-compliant payment processors
• 4
  Communication records when you reach out to our support team or participate in surveys

Automatically Collected Data

Our systems automatically collect technical information to improve your experience. This includes your IP address, browser type, device information, and how you interact with our platform. We use cookies and similar technologies to remember your preferences and analyse website performance.

Core Service Functions

We use your information to operate our event budget planning platform, process your transactions, provide customer support, and communicate important service updates. Your event planning data helps us generate accurate budget estimates and connect you with suitable vendors.

Service Improvement

Analytics help us understand which features work best and where we can improve. We analyse user behaviour patterns to enhance the platform's functionality, but this analysis uses aggregated data that doesn't identify individual users.

Communications

• Service-related notifications about your account or transactions
• Educational content about event planning and budgeting (with your consent)
• Response to your inquiries and support requests
• Important updates about our privacy policy or terms of service

Service Providers

We work with trusted Australian and international service providers who help us operate our platform. These include payment processors, cloud hosting services, and analytics providers. All service providers must agree to protect your information according to our standards.

Vendor Connections

When you express interest in connecting with event vendors through our platform, we may share relevant project details with those vendors. This sharing only happens with your explicit consent and helps vendors provide accurate quotes for your event needs.

Business Transfers

If vrinirakivoexa undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll provide notice and ensure the new entity continues protecting your privacy rights.

Technical Safeguards

All data transmission uses industry-standard SSL encryption. Your information is stored on secure servers with restricted access, regular security audits, and automated backup systems. Payment information is processed through PCI DSS-compliant systems.

Access Controls

Only authorised team members can access personal information, and only when necessary for their job functions. We maintain detailed access logs and require multi-factor authentication for all administrative accounts.

Data Location

Your data is primarily stored on servers located in Australia and may be processed in other countries where our service providers operate. All international transfers comply with Australian privacy law requirements and include appropriate safeguards.

Retention Periods

• →
  Account information: Retained while your account is active and for 7 years after closure
• →
  Event planning data: Retained for 3 years after project completion
• →
  Communication records: Retained for 2 years for service quality purposes
• →
  Analytics data: Aggregated and anonymised data may be retained indefinitely

Access and Correction

You can request a copy of all personal information we hold about you. If any information is incorrect or outdated, you can ask us to correct it. Most account information can be updated directly through your account settings.

Deletion Rights

You can request deletion of your personal information, subject to legal retention requirements. When you delete your account, we'll remove your personal information within 30 days, though some data may be retained in anonymised form for analytics purposes.

Marketing Preferences

You control marketing communications through your account settings or unsubscribe links in emails. Even if you opt out of marketing, we'll still send essential service-related communications about your account.

Complaints Process

If you're concerned about how we've handled your personal information, please contact us first. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Essential Cookies

These cookies are necessary for the platform to function properly. They remember your login status, shopping cart contents, and security settings. You can't disable these through our settings, but you can block them through your browser settings.

Analytics Cookies

We use analytics cookies to understand how visitors use our site. This helps us improve navigation, identify popular features, and troubleshoot technical issues. These cookies collect anonymised data about your browsing patterns.

Preference Cookies

These remember your choices about cookie preferences, display settings, and other customisation options. They make your experience more personalised without collecting identifiable information.

Third-Party Services

Our website may include content from third-party services like embedded videos or social media widgets. These services may set their own cookies according to their privacy policies. We recommend reviewing the privacy policies of any third-party services you interact with.

Age Verification

When you create an account, you confirm that you're at least 18 years old or have parental consent to use our services. Event budget planning typically involves financial decisions that require adult supervision.

Parental Controls

If you believe a child has provided personal information to us, please contact us immediately. We'll investigate and delete any information collected from children under 13 without verified parental consent.

Adequacy Decisions

We prioritise transferring data to countries with privacy laws that the Australian government recognises as providing adequate protection. This includes the European Union, New Zealand, and other countries with strong privacy frameworks.

Contractual Safeguards

When working with service providers in other countries, we use contractual agreements that require them to protect your information according to Australian privacy standards. These agreements include audit rights and data breach notification requirements.

Notification Process

When we make significant changes to this policy, we'll notify you through email and a prominent notice on our website. Minor updates like clarifications or formatting changes may be made without individual notification.

Effective Date

Changes become effective 30 days after we post the updated policy, giving you time to review the modifications. Continued use of our services after the effective date indicates your acceptance of the updated terms.